This policy sets out the complaints policy for CarrieLaChance.com and its subsidiaries and affiliates (collectively, “CarrieLaChance.com”, “we,” or “us,” or “our”). If you are a user of carrielachance.com, this policy forms part of your agreement with us. Defined terms have the same meanings as in our Terms of Use.

1. Applicability

Whether or not you are a user, you can use this policy to alert us to any complaint that you have relating to the Sites or the Platform.

1. How to Make a Complaint

If you have a complaint about the Sites or the Platform (including any complaint about Content appearing on the Sites or the Platform or the conduct of a user), please send your complaint to support@carrielachance.com, including your name, address, contact details, a description of your complaint, and, if your complaint relates to Content, the URL for the Content to which your complaint relates. If you cannot contact us by email, please write to us at the mailing address identified in section 7.

1. Complaints of Illegal or Non Consensual Content

After receiving your complaint of illegal or non consensual Content under section 2, (1) we will take those steps as we consider to be appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint; (2) if we require further information or documents from you, we will contact you to let you know; (3) we will resolve your complaint within five business days; (4) if we are satisfied that the Content is unlawful or non consensual, we will immediately remove that Content, and we will notify you of our decision by email or other electronic message; and (5) if we are satisfied that the Content is not unlawful or non consensual, we will notify you of our decision by email or other electronic message. Any dispute regarding our determination that Content is non consensual will be submitted by us to a neutral arbitration association at our expense.

1. Complaints of Copyright Infringement

Complaints related to copyright infringement must be submitted to our copyright agent in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in that policy.

1. All Other Complaints

After receiving any other complaint (including complaints related to other breaches of the Terms of Use) under section 2, (1) we will take those steps as we consider to be appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint; (2) if we require further information or documents from you, we will contact you to let you know; and (3) we will in good faith take those actions as we consider appropriate to deal with the issue that your complaint has raised. If you have complained about the Content that appears on the Sites or the Platform and we are satisfied that the Content otherwise breaches the Terms of Use, we will act promptly to remove that Content. We are not required to inform you of the outcome of your complaint.

1. Unjustified or Abusive Complaints

If you are a user, you state that you will not make any complaint under this policy that is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your user account.

1. Contact Information

The Site and Platform is owned and operated by Bombshell Influencers LLC. You can write to us at 2701 Little Elm Pkwy STE 100-478 Little Elm, TX 75068 USA, or at support@carrielachance.com. All notices of copyright infringement claims should be sent to the copyright agent designated in our DMCA Policy in the manner and by the means set out in it.

Content Removal Policy

Bombshell Influencers LLC operates carrielachance.com and qualifies as a “Service Provider” within the meaning of 17 U.S.C. § 512(k)(1) of the Digital Millennium Copyright Act (“DMCA”). Accordingly, it is entitled to certain protections from claims of copyright infringement under the DMCA, commonly referred to as the “safe harbor” provisions. We respect the intellectual property of others, and we ask our users to do the same. Thus, we observe and comply with the DMCA, and have adopted the following Notice and Takedown Policy relating to claims of copyright infringement by our users.

Our policy is to review and resolve all reported content complaints within seven (7) business days. In the event there is evidence of illegal content, it will be removed immediately and the Acquirer(s) will be notified of the event.

Submit a Notice of Claimed Infringement

If you believe that your work has been copied and published on CarrieLaChance.com in a way that constitutes copyright infringement, please provide our Designated Agent (identified below) with the following information:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright;

2. A description of the copyrighted work that you claim has been infringed;

3. A description of where the material that you claim is infringing is located on CarrieLaChance.com (preferably including specific URLs associated with the material);

4. Your address, telephone number, and email address;

5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

6. A statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

Example: I do in good faith believe that use of the material in the manner complained of is not authorized by the copyright owner (me), its agents, or the law.  I state that the information in this notice is accurate, under penalty of perjury.

Appeals

In case of a disagreement the disagreement will be resolved by a neutral body at merchants expense.

Send your Notice of Claimed Infringement to:

DMCA Nate LaChance

2701 Little Elm Pkwy, STE 100-478

Little Elm, TX 75068 USA

or email: support@carrielachance.com